Real-Time Feedback, Unedited
People POP Yachts

We take customer service very seriously around here. If you think that's just some line we use on our website, give us a try. Start down the process of becoming a customer and decide for yourself if you think our commitment to great service runs as deep as we say it does.

Of course we make mistakes too. It's hard to be perfect, especially when you're selling more than 1,000 times per year. Unlike many other companies, we own up to our mistakes, make things right and grow from the experience. We can proudly say that we will maintain that commitment no matter how large we get - and we will never be done "growing".

Below is a sampling of the most recent feedback results. Feedback is posted in real-time and is often shown from surveys conducted today!

Waves of
Praise
Robert,
Kevin was prompt and professional in answering my questions.
Thanks


James F. From East Tulare County, CA
DEC 13
Chris is doing an awesome job



Tyson H. From Old Town, FL
DEC 13
Morning Robert,
I've been really happy to receive those weekly rundowns of views and data from potential buyers. It's really nice to track the progress of this rv sale.
I look forward to hopefully selling this thing soon, thanks for making it so easy.



Marc Henry R.
DEC 13
Robert, Pat was very helpful and I am currently trying to figure out my schedule to Fly down to look at a few boats.
Thx


Dominic G. From Norristown, PA
DEC 13
Yes he has been very attentive and replying back to me right away. I am grateful for his help. He's been a big help. Thank you



Fran G.
DEC 13
So far so good. Thank you


Kevin C.
DEC 12
Hi He's been great! i just decided to hold off on getting serious until March/ April and don't want to waste his time. Thanks for checking


Kevin D. From San Francisco, CA
DEC 12
all is excellent Robert I'm premature looking to upgrade to a larger boat but thought I would start my hunt no big rush but who knows if a deal arises. Thanks very much appreciate everyone's time.



Greg B. From Burlington, Canada
DEC 12
Everyone involved with the sale of my boat was very detailed and thorough.
Everything was handled very professionally. It was never difficult for me to get in touch with someone, and everyone was willing to help me in any way they could.
I will use pop again in the future.

Ben D. From Spanish Fort, AL
DEC 12
Hi Robert,Dave is doing an excellent job.
Regards,


Gary C. From Troy, MI
DEC 12
The ad is fine and the pictures are very good!


Larry K. From Hart, MI
DEC 12
Robert,

Mike has been great. I am waiting to see if the boat I covet comes available. I kinda have my heart set on the Key West 230. He is aware and is keeping me informed.



Daniel S. From Columbus, OH
DEC 12
Robert,All is well and the treatment from all the folks at POP Yachts has been professional and polite. I unfortunately listed the boat very late into the season. I have no doubt the boat will sell in the Spring. I have referred several friends to your firm both for selling and buying. The weekly sales reports are fantastic, but perhaps some explanation to your clients what some of the comparison fields represent should be included.


Jonathan S. From Brentwood, NY
DEC 12
Hi Robert,
Brian has been great! He has answered all of my questions and been very prompt and efficient in handling everything.



Susan B. From Decatur, AL
DEC 12
Yep all good


Tom T. From Minneapolis, MN
DEC 12
Hi Robert
Thank you. I have only emailed with Robin a few times but am satisfied.
Thanks!


Marianne P. From Chico, CA
DEC 11
He's been excellent so far, thank you




Kris G.
DEC 11
Mathew has done a great job! Appreciate the help.



Luke W. From Grand Rapids, MI
DEC 11
Phil doing a great job .. keeping me posted and following up on leads ..very satisfied !



Davis A. From Houma, LA
DEC 11
Thank you, Robert, for reaching out and yes, Chris is doing great. He responded back quickly to a couple of comments/questions and I am thrilled to have someone on the hunt for the boat I hope to purchase this year.
Will continue to let you know of the quality of care and thanks again!


Mel J. From Corner Brook, Canada
DEC 11
Yes I did get the information I needed.



Darrell C.
DEC 11
You are amazing with your professionalism as always!

Yura B. From Seattle, WA
DEC 10
He has been extremely helpful and responsive.... thank you



Patrick F.
DEC 10
Robert, yes he is taking good care of me.
Thank you









Dave D. From Salt Lake City, UT
DEC 10



Robert, Very impressed with Scott. He is doing an excellent job representing POP Yachts. Have a nice day,


Tom G. From Jacksonville, FL
DEC 10
hello ,the service was great


Raul O.
DEC 10
Everything is good now. Thanks





Christian W.
DEC 10
Thanks for the email, its funny because I was surprised when he contacted me in regards to any additional help. This was something that I wasn't used to, most of the time I never hear back.Thanks to you and Don for the help. I have to leave right now but will send Don an email today.
Thanks again


Charles R. From Davenport, IA
DEC 10





Robert,

Yes, Bill has answered e mails promptly. Thank You for following up.

Regards




Mark H. From Covington, KY
DEC 10
Dear Robert,
Thanks for your follow up, currently, I am waiting for the shipping cost to Dubai Mr. Richard has promised me to get a company to quote me within a few days.
Best regards,


Poul J. From Portland, OR
DEC 10
Hi Robert,
Michael has been very attentive. I inquired about a boat that turned out to be under contract, which I did not know at the time. He reached out very promptly and explained the process. Then he followed up a couple days later with some listings of similar boats. I appreciate that extra effort, sadly none of those boats are what I am looking for, but the attempt was made. I am looking for a couple specific models which he was as unaware of when he sent the listings of the other boats for sale.
I hope this is helpful in some way,


Daniel F. From Trenton, NJ
DEC 10
Hi Robert, you guys get a thumbs up from me, Kevin has payed attention to the type of boats I have been looking at and served up several that fit my needs.Thank You


Jerry P. From Ottawa, Canada
DEC 9
Robert,
Sorry for the latereply, Gary is taking good care of me...
Thanks for checking in!


George M. From Pleasanton, CA
DEC 9
Hi Robert, thanks for following up. I can assure you Nick is taking good care of me.


Tim H. From Marathon, Canada
DEC 9
Good morning,Kennith is taking care of me just fine. He is arranging for me to view a boat tomorrow and also provided additional listings.He has been great, thank you


Christine W. From Sidney, Canada
DEC 9
Hey yes Kimberly has been great!!


John B. From Fiskdale, MA
DEC 9
The experience with pop yachts personnel has been positive I would like to mail a copy of our most recent boat survey could you please forward me the address



Will R. From Lawrence, MA
DEC 9
Hi Robert,Bradley has been great. He has educated me through the process, is always quick to follow up and is pleasure to work with. Thanks for checking in!



Julie E. From Tampa, FL
DEC 9
Hi Robert


Everything good thanks








Kent D. From Atlantic City, NJ
DEC 9
Robert
Loren has been great, answered all may questions almost immediately. The service has been impeccable.


Eric F. From Eugene, OR
DEC 8
Yes im looking forward to work w/ you guys. JJ is great i am going to call his finance people on monday. Thank you


Chris R. From San Diego, CA
DEC 8
Robert thanks for asking. Randy is doing great he has sent me lots to choose from but we are looking for particular line of bones in years we have seen a lot of them online but unfortunately most of them have been sold we are liking the Glasstream line but
can't afford a new one so if y'all run across a 2000 to 2008 year model 273 SCC or SCX we would be very interested. Thanks again for all of y'alls help.




Joal C. From Houston, TX
DEC 8
I'm impressed with your request for my input. That sort of attention is impressive to me. So far my interaction with Jim has been pleasant and professional. Perhaps most importantly he seems to be capably representing the interests of the seller. I'm comfortable
that should I make an offer on this boat Jim will make the transaction an easy one.




Mike A. From St Augustine, FL
DEC 8
Thanks Robert
POP has been PROMPT in responding!
I am beginning my search for a vessel and am new to the process, so I am going at a slower pace than your brokers are.


C W.
DEC 8
Hello Robert,Thanks for checking in.Melinda has been very responsive and helpful.I have enjoyed working with her.Thank you again.


Craig E. From Irwin, PA
DEC 8
Robert,Thomas has been amazing to work with. He has been quick to return calls and e-mails, and has been very informative and helpful. I would highly recommend your company to anyone.Thanks,


Kile L. From SLC, Utah
DEC 7
Debbie is doing a great job. I am looking for something very specific because if the lake I live on. So it may take awhile. I'll keep looking. Thanks.


Christopher C. From Greenville, SC
DEC 7
Hi Robert,Thank you for the correspondence. As of this email I had to put my boat shopping on hold due to personal issues. Thank you for your professionalism and I will reach out to you as soon as this issue is resolved. Happy holidays!


Art W. From Orlando, FL
DEC 7
She's a great. No need to have anyone other than her contact me again. Thanks



Rusty R. From Ottawa, Canada
DEC 7
Kieth is doing great.



Tom & Christine J. From Stuart, FL
DEC 7
THE TRANSACTION WAS EXTREMELY EASY

The transaction was extremely easy. They did a great job keeping me informed. Great job.
San Antonio, TX Posted 1.3 yrs ago on TrustPilot.com   View on website .