Real-Time Feedback, Unedited
People POP Yachts

We take customer service very seriously around here. If you think that's just some line we use on our website, give us a try. Start down the process of becoming a customer and decide for yourself if you think our commitment to great service runs as deep as we say it does.

Of course we make mistakes too. It's hard to be perfect, especially when you're selling more than 1,000 times per year. Unlike many other companies, we own up to our mistakes, make things right and grow from the experience. We can proudly say that we will maintain that commitment no matter how large we get - and we will never be done "growing".

Below is a sampling of the most recent feedback results. Feedback is posted in real-time and is often shown from surveys conducted today!

Waves of
Praise
Cailin has been a pleasure to deal with. She is way above anything I expected. I know she is on top of selling my boat.

Gary G. From Easton, MD
JUN 18
Hi Robert,My wife and I are in they beginning stages of looking into buying a boat. We are going to move from California to Wilmington NC.Mr. Poleatewich has been very helpful at answering our questions. It appears it is going to be more difficult to locate the brand boat we are looking for. (Tollycraft). We are going to do more research.
Thanks


Ken D. From Santa Barbara, CA
JUN 18
Hello Robert,I have been impressed with your company and would use your service again.Thanks so much!


Jan S. From Carmel, CA
JUN 18


Excellent. Loren was on time and very helpful, as he had shown the vessel before. Thank you.


Jim S. From Baldwin Park, CA
JUN 18
he is very responsive


Jim L. From Decatur, AL
JUN 18
Good Morning Robert,
Yes, Anthony and I have exchanged several emails and he has sent me some info. All is good and he is doing a fine job.
Thanks,


Tim O. From Homer Glen, IL
JUN 18
Good morning,
Yes, he has been very helpful in this process. I am still looking for that right boat and he has sent several emails with suggested matches to my criteria.
Thank you.


Tommy B. From Abilene, TX
JUN 18
Hi Robert,Thank you for your email.Yes Jeff has been helpful. We are going through some options and he is helping me to find something that suites my needs.Thank you.Take care.


Andrea P.
JUN 18
Yes Scott has sent me other listings I may be interested in. I'm new to boating so I'm in the research phase at this time.



Derrick W. From Benicia, CA
JUN 17
Good so far. Thanks.





Pat G.
JUN 17
He absolutely is thank you.



Josh S. From Charlotte, NC
JUN 17
Yes he has been contacting me. Thank you




Chris S. From Dickinson, ND
JUN 17
Jeni has been fantastic. I called her from a referral of a friend of mine. Jeni and I talked about what I'm looking for in my boat.
What I found most helpful is that I can look around the site - she showed me how - and there is no pressure for me to purchase before my planned timeline which is the likely going to be the better part of a year.
It seemed like she cared that I had a plan and that she would be there for me when I am ready to make my purchase.
I've been pressured by people from other sites and Jeni was "a person" ...and not a "SALESperson", if that makes any sense.
It's like I'm not just a number. Boy do I owe my buddy a dinner for recommending her. He worked with her to buy a house and told me about her sales style and her follow up.
It's kind of awesome that I can also buy my home with her. Her experience there must be why she's so good with boats too!
She seems to genuinely care about her clients finding exactly what they want and need.
I will definitely be talking with HER when I get my settlement because I appreciate her bubbly personality. This is going to be fun! I'm looking forward to working with her.
Thank you.
Sincerely,


Teri G. From Gadsden, AL
JUN 17



All is good so far... Hopefully we will find the right RV at the right price. Thanks,


Ed R. From Wilmington, NC
JUN 17
Hi Robert,
Scott is doing a great job.
Thx


Frank S. From Port Charlotte, FL
JUN 17
John has been very attentive and helpful. I appreciate that
Thank you


Patrick A. From Myrtle Beach, SC
JUN 17
Hi Robert,

Things are going good.

Look forward to closing on the Trophy boat in WA State in July 2.

Thank you.




Mark M. From Bremerton, WA
JUN 17
When I first laid eyes on my 92' Luhrs, I knew it was the boat for me. And a simple phone call is all it took to make it a reality. Bill P. took all the time to explain the process, answer all of my questions, and even went out of his way to ensure that the survey was completed, taking photos along the way. Honorable mention also goes to Jessica, Tricia, and Dee Dee as they guided me through the closing process and all financial issues.
Bottom line, the staff of POP Yachts are an amazing team who certainly pride themselves on a streamlined and no nonsense buying and selling process. They really couldn't have made things any easier for me from the documents to keys in hand.
I would 100% refer POP Yachts to any one of my friends if they were to be looking for a boat, as I have full confidence that they would be taken care of just as well as POP took care of me.

Scott E. From Agana, GU
JUN 16
yes , all good .


Chad C. From Jennings, LA
JUN 16
Hello Robert,Chuck did reply and he indicated that he was checking on timeframes when I might be able to view the Godfrey pontoon. I'm still interested if it is still available.



Bruce K. From Charlotte, NC
JUN 16
Mark, We are loving the boat! Everything has been great. You and your team were very professional.

Dennis Y. From Bullhead City, AZ
JUN 16
Everything seems well.





Bradley C. From Houston, TX
JUN 16
Robert,

Thanks for the follow up, Chris was great, very knowledgeable, and prompt, accurate information.

I'm waiting on a credit line that should be done in the next few days.

Thanks again,




Marion C. From Inverness, FL
JUN 16
Jeff is doing an awesome job helping me locate the perfect boat. I really appreciate all the help.




Kasey O. From Big Spring, TX
JUN 16
Hi Robert,So far so good. i just started dialog with Jim. He is very proactive and service minded.Cheers,


Brian M. From Milpitas, CA
JUN 16
Yes Gena has been great, very timely with her call backs, responsive to my questions and genuinely nice to talk to you.



Kathy S. From Pleasanton, CA
JUN 16
Hi Robert, all is good. Steve is doing a good job. Just waiting to hear back on an offer i made. Thanks,
S

John T.
JUN 16
Yes David is working on setting up seeing a boat for us now.

Thanks




Brad L. From Mount Laurel, NJ
JUN 16
Robert,
Mark has been just fine and has answered all of my questions.
Thank you,


Wes M. From Winona, MN
JUN 16



Hello thank you for checking in.......Bill has been great he has promptly answered all my questions and invites me to call him to speak further on my inquiry......he has also made additional recommendation of a unit and sent me pics & info......Thanks for checking in




Cheryl L.
JUN 16
Yes cory is a great salesman to work with and he's helping me with anything I need. :)



Trever G.
JUN 16
Jullie Smith did a great job of helping us! Thank u.


Will W. From Weatherford, TX (near fort worth/dallas)
JUN 16
Hi Robert,
David has done an excellent job. We're fairly particular future buyers and have an ideal boat in our head, so we certainly aren't the ideal customers. ;) David has replied to my messages and asked about my 'perfect vessel wish list!' We're not unrealistically picky, but are also waiting for the right boat with minimal compromise, if that makes sense.
David has been totally patient and helpful, exhibiting the perfect combination of knowledge and personality. I have appreciated his input. I appreciate you checking in on me.
Thanks so much,


Sara H. From Wichita, KS
JUN 16
Hello
So far you guys have been great! Cris is great and has been a great help, no complaints. I appreciate the help I just want to sell the thing!!! Hahaha



Bryan H.
JUN 15
Hey Robert,He is! He's been extremely helpful.Thanks,


Logan F. From Garden City, NY
JUN 15
All positive.



Gene S. From Osprey, FL
JUN 15
THANKS FOR ALL U ARE DOING


Roy G. From Newnan, GA
JUN 15
He has provided all requested info with in a timely manner.









Jeff L. From Fairfield, CA
JUN 15
He's great thanks for asking



Julieann K. From Evansville, IN
JUN 15
Robert,Yes, although the vessel I was interested in is under contract, Doug has put out extra effort to frisk your inventory for any other boats that meet my criteria. I certainly appreciate the effort on Doug's part and am very pleased with him.Thanks


Jim P. From Austin, TX
JUN 15
Everything great, just need to sell boat. Exhaust manifold and risers scheduled to be changed out 6/26/18. Will advise when completed.



Bob G. From Lakeland, FL
JUN 15
Doing a good job.



Juan V. From Santurce, PR
JUN 15
Hi RobertThank you for your email. Overall I think Ken is doing a good job. However I need to sell this boat and I have told Ken to see if they ones he works with would like to just make an offer


Ladonna H. From Montgomery, AL
JUN 15


She was helpful and very friendly. It was a pleasure working with her.Thanks


Arnie P. From Englishtown, NJ
JUN 15
Good morning Robert,Yes, Mike has been in contact and provided some great information. No complaints whatsoever. Godspeed,


D C. From Tallulah, LA
JUN 15
Hi robert.
Thank you for your email.
Chris is giving me prompt responses with clear feed backs.
Thank you



Jae L. From Korea
JUN 15
Mike's doing great.





Steve P. From Syracuse, NY
JUN 15
Good evening Robert,
Andy was great, Attentive and forward. I did visit with him Monday and I wanted information/ price is for the current storage location as we do live in Orlando and the boat doesn't come with a trailer. The vessel we looked at is very beautiful and definitely fits our needs and wants.



Silvia H. From Orlando, FL
JUN 14
John is doing a great job. I explained my search and plans to him. I hope to work with POP Yachts in the future.


John H. From Phoenix, AZ
JUN 14
Good service just have not found the right Egg Harbor as of yet.





Don M.
JUN 14
THE TRANSACTION WAS EXTREMELY EASY

The transaction was extremely easy. They did a great job keeping me informed. Great job.
San Antonio, TX Posted 9.3 mos ago on TrustPilot.com   View on website .