Real-Time Feedback, Unedited
People POP Yachts

We take customer service very seriously around here. If you think that's just some line we use on our website, give us a try. Start down the process of becoming a customer and decide for yourself if you think our commitment to great service runs as deep as we say it does.

Of course we make mistakes too. It's hard to be perfect, especially when you're selling more than 1,000 times per year. Unlike many other companies, we own up to our mistakes, make things right and grow from the experience. We can proudly say that we will maintain that commitment no matter how large we get - and we will never be done "growing".

Below is a sampling of the most recent feedback results. Feedback is posted in real-time and is often shown from surveys conducted today!

Waves of
Praise
David,
Thanks for reaching out. Everything so far has been great. Just need the boat to sell!!! I'll let you know if I need anything. Thanks



Rob R. From Toledo, OH
NOV 16
Rand did a great job took a lot of pics am looking forward to seeing his layout. So far no questions just waiting on that buyer.



Henry J. From Savannah, GA
NOV 16
Andy was very courteous and very professional. I would certainly recommend your firm to someone in the market for a boat. My wife and I changed our boating parameters and got a little bit bigger boat. What can I say she likes air conditioning. Thanks


Randy M. From Hendersonville, NC
NOV 16
Bill was very helpful courteous and professional Regard's


Jean C. From Toronto, ON
NOV 16
David,Rick has been very thorough in explaining details of the entire process, he has also been on time and has done everything he has said. He is a pleasure to work with. Hope to sell the boat soon and complete the process. Thanks


Art & Jonnie C. From Kirkwood, MO
NOV 16
very professional and thoughtful..thank you.






Wayne B. From Mountain Home, AR
NOV 16
Yes he was helpful. I plan to go to see the boat within 2 weeks


Jeff S. B. From Atlanta, GA
NOV 16
David
Sorry it has taken awhile to get back to you I have been without a phone for a bit. To be honest with you at first I was a bit skeptical of the whole sell your boat with a broker on line guess I'm just old school in person kind of dude. Now I am a firm believer and my boat hasn't even sold yet. Pat has been very helpful and informative and has made this process very easy and eye opening to a whole new world for me as well as for my boat. I can guarantee you that when my boat sells I will be using her to help me find another one and she and pop yachts will be referred by me anytime I hear someone talking about selling a boat.
Thanks for reaching out,



Thomas C. From Mobile, AL
NOV 15
Michael has done a great job . I get a weekly report on inquiries . He has answered any question I've asked.



Stan R. From Aberdeen, WA
NOV 15
Hi David have no negative comments. Andy got back to me with more info on the boat I was looking at so all is good there . unfortunately that boat is not for me. Regards


John H. From Houston, TX
NOV 15
All good - Thanks!



Thomas P.
NOV 15
yes, seems to be going ok. Not sold yet and that, of course, is the ultimate determiner! He's done a good job and is prepared with good advice.



Rich H. From Freehold, NJ
NOV 15
Every thing is going great. Second boat I'm selling with you guys.



Joshua F. From Escondido, CA
NOV 15






Hi Dave,
I feel that I am very well taken care of in John's hands. I do realize that it is the slow season for moving boats in Michigan.

Thanks for reaching out,



Chris G. From Wayne, MI
NOV 15





David,
All is well on this end, thanks. I had responded to an add with your company and Pia Louise very quickly responded. Although the boat wasn't available,
Pia Louise took my requirements and did some searching and forwarded another possibility with a Proline CC.

The ball is actually in my court, the boat really wasn't a good fit and I owe Pia Louise a response. Although my experience with POP Yachts and
Pia Louise has been limited, all is good and from a Customer service perspective I appreciate you following back with me.
Thanks again


Dave R. From Morristown, NJ
NOV 15





We are looking for new boat Tim is sending leads which I follow up on. Thanks



John W. From Youngstown, OH
NOV 15
Good morning David,I have been taken care of during this deal. We are on hold right now because of me. I'll have a busy week. We'll continue next week to set up a viewing of the boat. Couldn't ask for better service. I'll be losing my boat as well with POP.Thank you,


Scott F. From Port St Lucie, FL
NOV 15
Hey David, Ileana has been great and responsive to any questions I have. Hopefully the boat will sell soon.
Thanks


Bobby B.
NOV 14
Hello, David!
King has been great to work with, very responsive and accomodating. At this stage of the game I couldn't ask for a better person to deal with.
Looking forward to completing a purchase with him.
Thanks,


Greg P.
NOV 14
Keith did a very good job communicating with me.



Jeff F. From Toronto, Canada
NOV 14
David,
Phil is doing a great job!
Thank you


Eddie M. From West Point, MS
NOV 14
Hi David
I have been working with Richard since early September in purchasing a larger boat that we closed on about 2 1/2 weeks ago And also in the process of trying to sell my original boat, before winter arrives in a few weeks
Richard has been awesome is the only word I could use to describe in one word. He goes above and beyond with everything. I cannot say enough good things about him.
All good.
Regards


Taryn B. From Elizabeth, NJ
NOV 14
He is working well, keeping us informed on a regular basis



Mike & Pamela R. From Fredericksbg, VA
NOV 14
Hi David-
The process has been seamless to set up and easy to navigate. Let's cross our fingers for a sale!
It is now quite cold here in the northeast, so we expect movement sometime during the coming months during springtime.
Have a great night.



Frank K. From Brentwood, NY
NOV 13
Hi David,
We are still satisfied with the original job and the follow-ups we've had with Andy. We have reduced the price once and are still happy with the current listing.Thank you for checking with us.


Bill I. From Clearwater, FL
NOV 13
Hi David, Mark has been fine with regard to answering questions and the work he has done for me. No problems at all. Now that my boat has been winterized and is in storage, I am not really expecting any activity until the spring. Any interest from a potential buyer before that, of course, would be appreciated; but, I am realistic about that. Thanks for your interest.


Ron M. From Palatine, IL
NOV 13
Hi David....Kathyrn is fine. A true professional. Makes the proper calls and follow ups. Provides the buyer with additional purchasing options. She does everything possible to make the sale. Very enjoyable to work with. If possible, it would be Very enjoyable to make my purchase from her.



Alan M. From Florida
NOV 13



THANKS DAVID FOR ASKING AND FOLLOWING UP YES MR.BARRY IS DOING A FINE JOB I`M STILL LOOKING AND WANTING TO BE SURE THIS IS WHAT I WANT TO DO.


Greg R. From New Orleans, LA
NOV 13




Hi David

Thank you for your inquiry. Ron has been outstanding to work with and continues to keep us apprised of all activity associated with
the Marquis. When we initially engaged him as our broker, he was very prompt in getting everything initiated and took excellent photographs of the yacht so that she looked her best. We are seeing activity on the yacht and hope through his efforts and the
ongoing advertising that she sells relatively quickly.

We have been very pleased with Ron's support and assistance on our yacht.

If there are any further questions you have, please do not hesitate to contact me.

Thank you.




Rita S. From Saint Charles, IL
NOV 13




Mr. Nicoletti, Has been great. I am planning on the purchase with my brother in law....so this is going to be a slow and deliberate process. I will reach
back out when we are ready. Thanks.


Andy K.
NOV 13
David,Yes I a very happy with John and the service you company provides. Thanks for checking with me.


Terry P. From Denver, CO
NOV 13
I appreciate his diligence.


Tom M. From Gainesville, FL
NOV 13
Hi David ,
Thanks your email, all is positive and hopefully we can close the deal within my budget .
Regards


Nabil R. From Egypt
NOV 13
Hi David,
Thank you for reaching out to me. I've enjoyed the process of setting up and listing my RV with your company. Thomas has fulfilled everything he said he would do and I am receiving my weekly reports.
I know I listed my RV in the down season of when people typically purchase an RV and look forward to selling it in the spring. Sooner would be great! But am patiently waiting for the peak season to see how it goes.
Take care,


Anne P. From Redmond, WA
NOV 13
Good morning David,
Thank you for following up. Yes, Josh as been updating us weekly, as well as, when there might be an interest in the vessel. It's been a pleasure working with him.
Have a nice day,


Louisa M. From Miami, FL
NOV 13
yes we are meeting today to do pictures. thanks


Chance A. From Houston, TX
NOV 13
David Nafis contacted me by phone and was very pleasant to talk to and offered advice on the coach (Sunseeker) I was interested in. I am currently doing my research on this unit and finding the one that fits my budget. Nafis was one of the few people/companies I have contacted that actually reached out to me personally to acknowledge my request. I appreciate that special touch......I wish there were more Nafis out there!!!


Deane J. From Waukesha, WI
NOV 13











Good day David yes he have been thanks for looking out for me





Arnold J.
NOV 13
David thanks for putting Ken to work with me he has been a true professional



Ezy R R. From Orlando, FL
NOV 12
David, could not be happier with Gemma, she took her time taking pictures and explaining everything and is in contact at least twice a week.


Ron S. From Nashville, TN
NOV 12
Hello Jenny,Jim Munnell contacted me within minutes of my sending in the e-mail inquiry on the boat. Jim was excellent, he explained his role, described the purchase process, answered my questions about the boat and was a pleasure to deal with.It was a very good experience.


Ken K. From Ottawa, ON
NOV 12
Good morning, I am very pleased with Aaron. He is doing everything and is exceeding my expectations.





Ileana V. From Yonkers, NY
NOV 12
Thank you for contacting me, yes I think that Corey is doing a fantastic job of not only displaying my boat but also taking care of trying to sell it. Hopefully it will sell quick since I dropped the price.



Sonny S. From New Roads, LA
NOV 12


Hello David
Everything is fine I have no complaint. Mark Hess did a wonderful job taking pictures and listing my RV promptly. Now I just want it sold and I will be a happy camper!


Sandra S. From Buffalo, NY
NOV 12




Hi David, yes Mark has been great and is very knowledgeable on boats. I am working with him currently and it has been a
pleasurable experience thus far.

Thanks for asking,


Mike C. From Itasca, IL
NOV 11
Hello Mr. Perkins,
Gena Kraft has been a model agent for us. She is actively helping us to define our needs and researching new possibilities. Thanks for asking!


Karen L. From Oakland, CA
NOV 11
David, Steve is doing a great job!



George M. From Germantown, WI
NOV 11
Mr Perkins
Mike has been very professional and knowledgeable and helpful. I'm looking forward to him selling our boat.
Thanks


Frank T. From Mount Laurel, NJ
NOV 11
Hi David, yes Michael has been doing an excellent job. Thank you for checking in



Adrian P. From Tampa, FL
NOV 10
Yeah everything is good Thanks


Amos P. From Phoenix, AZ
NOV 10
TRUE PROFESSIONALS

My family and I decided that it was going to be time for a boat upgrade in a few years. We live closer to a saltwater area than the lake we were using our boat in and since our kids are still young, we figured we'd punt and put ourselves in better field position 3 years from now. Although we loved our boat and with not much time to spend publishing and showing it to those who weren't truly serious, we put it on craigslist. We were immediately contacted by POP yachts who were straight-forward as to their fees and operating methods. I didn't think we had anything much to lose so we allowed POP yachts to take over. In the meantime, we continued to use the boat for fishing etc. On the day we were leaving for vacation, Tom Leiper, our broker, arrived and took over 150 photos and a video using a drone. I left him at my house and he did all the work. We listed the boat higher than what we expected to get and only came down slowly as the summer and engine hours progressed. Although it would have been better for Tom and POP Yachts to sell quickly, he helped us remain patient and knew exactly when the listings reached the right audience and when to drop the price. It sold for a price I'm truly happy with and to a great couple that we stay in touch with. The depreciation was minimal and the closing process was seamless. Jessica Smith was our closing officer and did a great job in explaining everything and taking care of all the paperwork; title etc. I spent probably ten minutes signing and scanning things to send back to her. Within two hours of us selling the boat to the new couple, the money from the sale was in my account. Tom has since become a friend that talks boating with me from time-to-time and will be entrusted in becoming our broker again when and if we are ready to make the upgrade. I can't emphasize what a great experience we had with Tom and Jessica. On a side note, I really didn't have to do much work in order to facilitate the sale of my own boat. I kept it clean and had the maintenance records to prove the upkeep. Although POP Yachts takes commission, deservedly so, I truly believe my boat wouldn't have sold this easily and at the price it did. Any difference would have been minimal and would have required more time from me that I didn't have during the busy summer.
Ramsey, NJ Posted 2.8 mos ago on TrustPilot.com   View on website .