Real-Time Feedback, Unedited
People POP Yachts

We take customer service very seriously around here. If you think that's just some line we use on our website, give us a try. Start down the process of becoming a customer and decide for yourself if you think our commitment to great service runs as deep as we say it does.

Of course we make mistakes too. It's hard to be perfect, especially when you're selling more than 1,000 times per year. Unlike many other companies, we own up to our mistakes, make things right and grow from the experience. We can proudly say that we will maintain that commitment no matter how large we get - and we will never be done "growing".

Below is a sampling of the most recent feedback results. Feedback is posted in real-time and is often shown from surveys conducted today!

Waves of
Praise
Definitely you have been awesome!
Julie H. - Washington State

Julie H. From Yacolt, WA
MAY 25
I had a great experience with them!
I completely recommend POP Yachts. I was having trouble selling my boat trough the "usual channels", so when POP Yachts contacted me and explained their process, I figured I'd give it a try. I wasn't confident that they were actually going to be able to sell it, but I figured, what do I have to lose.
The result was my boat being sold in a very short time. I was actually very surprised. And the best part is there was nothing to lose, and very little that I had to do.
There is no upfront fee. The only fee is paid by the buyer, to POP Yachts once it's sold.
They sent a person out to take pictures of the boat, and get info about it. My "liaison" was Kristin, and she was wonderful! She explained everything, and was always there when I needed to ask questions.
Then, upon closing the sale, Rusty took care of everything. Which was great, because to be honest, I wasn't really sure what I was going to have to do if I had sold the boat myself as far as legal paperwork etc... I think that's why people like to buy boats through a company like POP Yachts, because they handle everything and you don't have to worry about any issues that could arise from dealing with someone directly on your own.
Overall, I am extremely happy with my experience with everyone involved. Mahalo!!!

Justin V. From Seattle, WA
MAY 24
Bob!!!
Boat is treating me fantastic! I get lots of compliments. I will need to sell it in a year because I'm moving from Tampa. When is the best time to sell in a regular year? Also, I reference you to a lot of friends. You are my guy if I'm selling it.
Best
Raphael

Raphael J. From Newport News, VA
MAY 20

Dan is an old business customer of mine and
continues to be pleasant person to be working with. Hopefully we can find some
common ground to put business together.

Regards



Ray J. From Lantzville, BC
MAY 19
Hi Jenny,
Eric has been doing well with us. We are glad to have him helping us out.



David G. From Northbrook, IL
MAY 19
im well taken care of and teresa is great, way too nice...thanks



Dean G. From Huntington Beach, CA
MAY 19
John has been great and has responded quickly to my questions. He has been easy to work with, and we are hoping to get these boats sold quickly!Thanks,


Diane & Donette R. From Denver, CO
MAY 19
Stephen has been quite helpful and answering additional questions as they arise. He has been very nice to me.



Christine . From Zanesville, OH
MAY 19
I wanted to also thank you for sticking with us and not disappearing when there wasn't an immediate pay off.

Keith W. From Greenwood, IN
MAY 18
Hi, customer service by Kevin was perfect. Thanks for checking.



Kirk W. From Modesto, CA
MAY 18
Hi Jenny,
Ray has been amazing . He always emails me right back and goes above and beyond my expectations trying to help me find my perfect boat . He is very helpful.
Thanks !


Margaret H.
MAY 18
Aloha Jenny,Thank you for your email. Kristen has answered all my questions in a timely manner. My experience with Pop yachts has been good.Aloha,


Michael K.
MAY 18




Thank you; Mike has been very professional and courteous. I also hope to get the camper sold very soon.

Thanks again,



Trisha H. From Houma, LA
MAY 18
He is doing very good .No problems




Bill S. From Omaha, NE
MAY 18
Good day Jenny,
Thanks for your e-mail .
Im exploring the options and looks like POP has what I need .
Chris , has been out of office but has responded to my emails and have send me some options .
We`r seriously considering the purchase of a personal yacht anytime soon , but still need to make some arrangements .
I'm sure that Ill be fine with Chris !!
Tks for taking the the time to email me , makes me feel that I am in very professional hands








Lorenzo C.
MAY 18
So far he is doing a good job.



Travis G. From Wichita, KS
MAY 18
Hi Jenny,
Mary did answer my questions. Thanks



Patrick M. From Mount Laurel, NJ
MAY 18
Mark did a great job and was very helpful!



Chad F. From O Fallon, MO
MAY 18



Jenny
Michael is doing a fine job helping me he has answered everything I have asked.
Thank you,




Ricky B. From Pleasanton, TX
MAY 18
Hi.

I'm working very well with Rick Taylor so far.

Thank you.





Sal S. From Barcelona, Spain
MAY 18
Hi Jen
Andrew has done a great job of getting back to me answering questions and generally follow up.
Thanks for caring,


Tom S. From Blackshear, GA
MAY 18
I had a great experience with Kevin.



Tom U. From Stockton, CA
MAY 18
Everything is good.


Bob S. From Carlisle, PA
MAY 18

Yes, no issues.

Happy Connecting.


Neil T. From Atlanta, GA
MAY 18
Lesa, Mike has done a terrific job, and I think I have the best possible people representing it.......




TR R. From New Smyrna Beach, FL
MAY 17
He's been great. Thanks for checking in.



Patty C. From Long Branch, NJ
MAY 17
Hi Lesa
He's doing great, everything is good, thank you for your concern.


Tony I. From Miami, FL
MAY 17
Hi Jenny, I am pleased with your customer service. In particular with your follow-up e-mails.


Thanks,





Charles L.
MAY 17
Ernie got back to me right away and corresponded promptly.Although the boat i was looking at was out of my price range, he suggested another boat in your inventory accordingly. Very happy with ernie


Frank L. From Fort Lauderdale, FL
MAY 17
She has been a tremendous help thanks



Max H. From Newport Beach, CA
MAY 17
Bill is doing a great job, have had no problems or concerns



Mike C.
MAY 17
Tom is doing a great job, hopefully he sells it soon



Skip S. From Glastonbury, CT
MAY 17

Roger is right on. Give him a raise. Thanks,



Bruce H. From Bennington, VT
MAY 17
Thanks Lesa for checking. Everything is going great so far, just waiting for a buyer :-).


John L. From Delray Beach, Fl
MAY 17




He has done a great job!



Robert P. From Abilene, TX
MAY 17
Hi Jenny,
Mark has been doing a great job following up with suggestions and updates. I'm a disabled veteran with a fixed budget which keeps my champagne taste to Cold Duck lol. Appreciate the professionalismPOP Yachts.


Ben L.
MAY 17
Hi Jenny Yes, everybody is doing a great job. I am looking at what is avail. out there and my questions are being answered. I will e mail if I need further assistance. Thanks


Tracey J.
MAY 17
I have only good to say about Jay.



Wanda H.
MAY 16
Hi Jenny Yes Scott did answer all my questions Stunning customer service Thanks


Juan C. From Brockton, MA
MAY 16





Lesa,

Martin is taking great care of us. He updates us weekly. He presents ideas and keeps us fully informed.

He has been a pleasure to work with.

Regards,



Xen S. From Santa Fe, NM
MAY 16
Everything is going great Kenny has went above and beyond my expectations too try to bring in a buyer for my RV he has kept in touch with me ever since we had listed it and I'm sure he will continue thanks for all you do to make sure your customers are your number one priority


Mark L. From Daytona Beach, FL
MAY 16
Ray was very fast to respond even during weekend hours. I will continue to watch inventory and when my boat shows up I will not hesitate to contact him ty



David R. From Orlando, FL
MAY 16
He is doing great!



Ellis E. From Columbia, SC
MAY 16
Good Morning Jenny,

Yes, Roman is taking very good care of me. As a matter of fact, I got 4 E-mails from him just yesterday.

Thank you,




Mike G. From Sarasota, FL
MAY 16
Hi, Bill has been very helpful. He was informative over the phone and responded to my questions quickly. He also offered current listings that were focused on my specifications.
Thanks


Steve E. From Osterville, MA
MAY 16

Jenny,Patrick has been awesome. I have just decided to take a step back and look at some other options. I have also decided not to move forward on anything until I get back the first part of June. Thanks Kind Regards,


Mark D. From Austin, TX
MAY 16
Yes she doing fine



Geoff U. From Chula Vista, CA
MAY 16

Hi Jenny, Brad is doing a great job! I receive emails with listings and very fast responses.Thank you


Ray C.
MAY 15
Hi Lesa, how are you? Anthony sends reports weekly. He's doing a great job.



Dan V. From Houston, TX
MAY 15
Hi Jenny,
Mary has been excellent in providing me great customer service as well as information on the RV. She is definitely taking good care of me and answering all of my questions. This is a positive experience.



Jonathan D. From Fort Dix, NJ
MAY 15
I HAD A GREAT EXPERIENCE WITH THEM!

I completely recommend POP Yachts. I was having trouble selling my boat trough the "usual channels", so when POP Yachts contacted me and explained their process, I figured I'd give it a try. I wasn't confident that they were actually going to be able to sell it, but I figured, what do I have to lose. The result was my boat being sold in a very short time. I was actually very surprised. And the best part is there was nothing to lose, and very little that I had to do. There is no upfront fee. The only fee is paid by the buyer, to POP Yachts once it's sold. They sent a person out to take pictures of the boat, and get info about it. My "liaison" was Kristen, and she was wonderful! She explained everything, and was always there when I needed to ask questions. Then, upon closing the sale, Rusty took care of everything. Which was great, because to be honest, I wasn't really sure what I was going to have to do if I had sold the boat myself as far as legal paperwork etc... I think that's why people like to buy boats through a company like POP Yachts, because they handle everything and you don't have to worry about any issues that could arise from dealing with someone directly on your own. Overall, I am extremely happy with my experience with everyone involved. Mahalo!!! Justin Vincler
Seattle, WA Posted 1.1 wks ago on TrustPilot.com   View on website .