Real-Time Feedback, Unedited
People POP Yachts

We take customer service very seriously around here. If you think that's just some line we use on our website, give us a try. Start down the process of becoming a customer and decide for yourself if you think our commitment to great service runs as deep as we say it does.

Of course we make mistakes too. It's hard to be perfect, especially when you're selling more than 1,000 times per year. Unlike many other companies, we own up to our mistakes, make things right and grow from the experience. We can proudly say that we will maintain that commitment no matter how large we get - and we will never be done "growing".

Below is a sampling of the most recent feedback results. Feedback is posted in real-time and is often shown from surveys conducted today!

Waves of
Hi Robert John is doing a great job! Very knowledgeable and helpful he's going above and beyond the other places I've talked with in helping me try and locate a boat that not only fits our budget but style and options that we are looking for and unlike most salesman he's not just sending me a bunch of boats you guys have to offer. John is a great asset to your team and being in Dealer development myself it's great to see a true salesman and a company that follows up on their employees to make sure they are giving the customer service that you expect! John gets 5 stars in my opinion Thanks

Ashton W. From Anaheim, CA
20.2 hrs ago
Yes he's doing a great job. Was impressed with the quick response to my email on a Sunday afternoon. Looking at a particular boat but not sure if it will work out but he has sent me several other boats to look at.

Mike M. From Mobile, AL
21.9 hrs ago
Yes Keith has been in touch and keeping me updated, we have an appointment this Saturday to look at a boat

Victor L. From Fayetteville, NC
22.4 hrs ago
All seems to be well
Jim visited with me during the initial photo session and spent a lot of time understanding the boat and my background. We had a little back-and-forth during the listing approval process and he recently checked-in to discuss the recent price decrease.
i have not reached out to him specifically, but I suspect he would be responsive to my inquires.
At the end of the day a sold boat will be the ultimate measure of success, but I feel I'm getting good representation at this point.

Eric S.
23.5 hrs ago
Dave Orr is fantastic. Thank-you.

Mark M. From Lake Arrowhead, CA
23.9 hrs ago
Hi Robert,
Mike has been fine. All is well

Barry R. From Port St. Lucie, FL
1 day ago
Yes, he is doing a great job! Just started looking. Hope to find something. Thanks

Richard P. From Boston, MA
1 day ago
Hi Robert,Catherine has been a great help and very friendly! I should be receiving a form to make an offer on a boat today from her...Thanks!!

Bill N. From Charleston, SC
APR 18
Hi Robert, Thanks for checking in. Michael has been very good to work with.

Mikeaposo R. From West Palm Beach, FL
APR 18
Honestly he has been the best sales person I have dealt with. Not pushy, not rude, very helpful and has answer my questions quickly. If it was not for changing my mind about buying a boat (family emergency ) I would definitely use him on the next purchase.

Jon U. From Hollywood, FL
APR 18
Eric is taking great care of my situation thank you

Reed M. From Boca Raton, FL
APR 18
Bill is awesome

James D. From Mount Laurel, NJ
APR 18
Tim has been in communication with me regarding the boats I'm interested in . Still looking

Phil F. From Rochester, NY
APR 18
Thanks for the follow up. Working with andy is fine.

Ale P. From Tampa, FL
APR 17
Oh thank you for your interest. I was a VP of Sales and Marketing beginning at 32, I am now 67 and Scott is a keeper and works hard. Nice personality and clearly hard worker. He has been on top of my requests. He even called me early this morning before 8 while driving his daughter to day care. Since then he has answered additional questions and sent me other boats to look at that might fit my needs.
His hard work, friendly personalty and knowledge of boats will offset his youth. Commission boat sales is tough and takes someone confident of themselves. Give him time, would be my suggestion.
Kindest Regards

Rick P. From Indianapolis, IN
APR 17
Robert,Phil has answered all my questions and did a good job with presenting my offer, etc.Thanks

Rob G. From Edmonton, AB
APR 17

Mark has answered all my questions so far. Thanks.

Steve M. From Des Moines, IA
APR 17
Good Morning Robert,
Yes, Andy has been taking excellent care of me. We are working on finding yachts that fit my desires / needs. He has been very responsive to any query I have had, often replying in a matter of minutes. I intend to use Andy for all of my interactions with POP Yachts. He is a great representative for your company.
My initial concern was viewing your listings without having to enter through a social media "doorway." Andy provided the info to allow me to do that and, of course, it was user error on my part.
On a different note, I find it interesting that you seem to be based out of San Antonio. Somewhat land locked for a yacht brokerage, but then I am just up the road near Austin and I am looking for a yacht.

Tom K. From Ottawa, Canada
APR 17
Thank you for reaching out to me also. Andy has done a great job of matching up some boats to what I am looking for. Although none of the boats sent are really what I'm looking for, but if there are others that meet the description I sent over to him by all means continue to send them my way!
Thanks again,

Colby U.
APR 17
So far so good let you know if any changes.............

David I. From Sarasota, FL
APR 17

Paul always communicates well and seems to be on top of things. I am happy with his service.

Jay P. From Georgetown, SC
APR 17

Charlie S. From Aberdeen, SD
APR 17
So far everything has been good. Quick and professional service.

Jeff W. From Ontario, NY
APR 17

John Has been very helpful Thanks

John M.
APR 17
Yes he is helping, thanks. Looking for some options for me now.

David L. From Solomons, MD
APR 17
All good. I'm just trying to narrow down what I'm looking for

Jordan W. From Atlanta, GA
APR 17
He was very helpful

Rick S. From FL
APR 17
Hi Robert,
Yes, Mike has definitely communicated and coordinated my meeting with the seller perfectly and with an open invitation to make an offer on the boat.
So this has been a good experience!

John H. From Seattle, WA
APR 16
Thanks King!
Great service - especially from so far away.
Catalinas we see in Australia a fair bit as they are used in the charter trade, but Tartan only occasionally appear.
Appreciate your attention!!

Fred P. From Australia
APR 16

Thank you for the regards. Johnny is a great guy and I feel like
I know him. He has been very helpful and I look forward to the
next time we talk.

Scott J. From Friday Harbor, WA
APR 16

I just want you to know your team did an excellent job on my purchase. They jumped thru hoops to get the paper worked pushed thru. When I want something I'm
kind of persistent to say it nicely and they worked with me with patience and above board good attitudes.
Thanks again to all.

Skip Y. From Houston, TX
APR 16
The folks with POP Yachts were very helpful to me with the purchase of a boat. Especially want to thank Justin Cohen, who met me at my motel in Orlando and spent the entire day with me even though it was not his listing.

Edward H. From Winter Park, FL
APR 16
Cathy was very helpful and great personality

Jake D. From Syracuse, NY
APR 16
Hi Robert, Ray did an excellent job

Greg M.
APR 16

Hi Robert,

Thanks for reaching out. So far everything is looking OK. No issues with Shelby - appreciate the weekly updates. I have been communicating with her
on some new pictures, etc. Thanks again,

Kevin B. From Capitol Heights, MD
APR 16
Hey Robert,
Gena is on it, attentive, well informed and communication on point ! We are going to look at the vessel today!

Zorah R. From Sausalito, CA
APR 16
Hi,So far the experience has been a good one. We met with one broker in Maryland to see a boat and are now going to see a boat in Virginia next Sunday.

Diana F. From Andover, MA
APR 16
Ray was very helpful explained everything and helped make sense of it all i am very pleased to have dealt w him. He sold that boat ...

Derek G. From Los Angeles, CA
APR 16
Morning Robert,
Mike is doing a Great job in communicating with me and explaining the process/steps and other wealth knowledge for being the professional that he is, in his conversation with me.
P.S. Give him a raise ;-)
Respectfully Sent ,

Dennis F. From Humble, TX
APR 16
Hi Robert,
Jim has been great to work with and has been very responsive to my questions, concerns and requests. Thanks for the follow up.

Sue W.
APR 16
John Lombardi is doing a great job

Frank R. From Brentwood, NY
APR 16
All good. Just looking to schedule a sea trial and compression test on the engine,

Christopher B. From Waldorf, MD
APR 16
Yes she is. I'm not sure I'm going to buy another boat but I enjoy looking. Peggy has sent a few more listings to peruse and I appreciate it. Thank you.

Bill U. From Bradenton, FL
APR 16
Good morning Robert,
Melinda has been very responsive and has followed up on all my requests.The only thing left is to find a boat that fits my needs.Thanks,

Chris T. From New York, NY
APR 16
Hello Robert Good service to date. First showing delayed due to weather. Thanks

Mark B. From Ocala, FL
APR 16
So far so good, no complaint's

Felix R. From North Miami, FL
APR 16
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Good morning Robert,

Bill was exceptional in his timeliness and attention to detail. After a couple of email exchanges, he knew exactly what I was looking for and promptly
sent me a number of recommendations. All were great, but we found a boat opportunity within our own neighborhood that we simply could not pass up. If this opportunity had not presented itself, I am certain we would have gone with one of the many options
Bill presented.

You have a terrific colleague in Bill. I would highly recommend him to my friends and family. If I can answer any other questions about his service,
please do not hesitate to contact me.


Virgel H. From Augusta, ME
APR 16
Hi Robert I did find a boat in Saturday, I went new. But I thought your service was great. I would highly recommend you!!

Anthony A. From Wilmington, DE
APR 16
Mr. Crockett,Thank you for service and as for your inquiry, Mr. Chaisson has been most helpful. Thank you

Ricky B. From Tallassee, AL
APR 16
He's doing great

Ken D. From Ontario, CA
APR 16

The transaction was extremely easy. They did a great job keeping me informed. Great job.
San Antonio, TX Posted 7.3 mos ago on   View on website .