BROKER WAS NOT GOOD, BUT THE REST WAS OK.
Merritt Island, FL
Posted 2.7 yrs ago on TrustPilot.com View on website .
From the beginning, the broker selling the boat was slow to respond to requests for info, pics, etc. When we actually set up a time to view and inspect the boat, I inquired if we could do the closing the same day if the boat was acceptable, as it was a 6 hour trip to get to the boat, and I wanted to avoid making this trip twice just to sign my name and hook up to the boat. Broker said twice it wasn't possible to close on the same day, then the morning of said maybe it was possible....back and forth. After we saw the boat and we're waiting (again) to hear from the broker about closing, I went around him and spoke to the closing coordinator, who actually new what she was doing and said it would be no problem to close same day (apparently the broker had no idea of this.) We also wasted about 1.5 hours because the broker didn't make an effort to have the boat delivered to the closing office as we requested- which instead causes us to travel out of our way twice when we didn't need to. There was no customer service from the broker- nothing was done by him to make the process as seamless as possible. I feel he didn't have any experience in sales or in customer service. We were able to close the same day, which is not the norm for this company. With a different broker I would give them another shot.