POP YACHT BUYING EXPERIENCE
Grant Victor Anderson
Posted 4.5 yrs ago on TrustPilot.com View on website .
My experience with Pop Yachts started off relatively smoothly. The broker responded to my request quickly, and I was eventually put in touch directly with the seller. We travelled a great distance to look at and ride in the boat we were interested in. In the meantime, the broker had forwarded us a packet of materials detailing the purchasing process, and the various steps involved. Little did we know Pop Yachts had a rude surprise in store. We loved the boat (and found the seller to be a great person with a real love for the boat), and negotiated a purchase price. We then contacted Pop Yachts to initiate the purchase. Imagine our surprise when we found a $389 "closing fee" inserted into the purchase agreement. This was NEVER mentioned up until this point. Once a buyer reaches this point, one has to decide whether they will suffer the indignity of this undisclosed fee, or to cancel the deal. A very unfair business practice IMO. When I emailed the customer service representative about my concerns, I was ignored. I then logged a complaint on the company website, which was also ignored. After repeated calls I was met with an unconcerned response, as if (shockingly) they had heard this complaint many times over. If I didn't like it, I could just cancel the deal. After finding the perfect boat, they have you between a rock and a hard place. I found this extremely aggravating. The balance of the transaction went relatively smooth, although it took them over a week to send me the legal documents (you'd think with a hefty fee that is supposed to cover documents, couriers etc they could overnight them, but they went UPS Ground). I have not yet tried to register the boat/trailer, I'm hoping everything is in order. The undisclosed fee left a very bad feeling with us, and the company made little effort to apologize, I'm guessing this is standard practice. Being up front about a fee such as this is just an honest business practice, and they will never get my business or recommendation in the future. A shame really, but apparently that extra revenue they receive is worth the ill will that it generates.