Keith & Lena Martin
Posted 3.3 mos ago on TrustPilot.com View on website .
My wife Lena and I want to share our highest regards for two of your employees, in particular: Listing Agent Kevin Clark and Closing Advocate Harley Reighn. Our business relationship with POP started with Kevin back on 11/5. Since our first conversation that day to our last today, a month later, Kevin has been there for us to answer any and all questions without exception. Under normal circumstances, his customer service would have been exceptional, but Kevin is three hours ahead of us here in Spokane WA, so many of his responses came well beyond his business hours, and way beyond on that, he made himself available to us on weekends as well. We tried hard not to take advantage of his kindness and work ethic beyond business hours, but with the time difference and things constantly coming up, I know we wore out our welcome. But Kevin with his incredible character and class was always gracious with our calls, emails, and text messages; making us feel welcome and informed at every turn throughout this complicated long-distance boat acquisition process. We can't thank Kevin enough for all his expertise and dedication in facilitating the purchase of our new (to us) 2013 Regal 2100. We are thrilled. Thank you again Kevin. This brings us to Harley. Let's just say Harley is the queen of efficiency. Once all the negotiating and wrangling was done, Harley took over to guide us (the buyers) and the seller smoothly through the closing process. Like Kevin, from our first interaction through to our last today, Harley was extremely knowledgeable, pleasant and patient with us through all the twists and turns of finalizing our deal. Harley too demonstrated amazing commitment by staying late when needed to keep our closing moving quickly. We really appreciated that so much as encroaching commitments on our end next week would have made our dealing more difficult. We can't thank Harley enough for guiding us through this process and being so prompt in her communications to keep us informed of the next steps and the status of things as we progressed. We hope POP Yachts knows how incredibly lucky they are to have Kevin and Harley on their team. We can tell you from other buying experiences since Covid, customer service and expertise has plummeted. But not at POPs, at least not with Kevin and Harley, and for that we are eternally grateful. Wishing you and everyone at POP Yachts Happy Holidays. Sincerely, Keith and Lena Martin Spokane, WA